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台灣物業管理學會為推展物業管理服務專業與事業，邀集產官學研各界專家學者，合著出版《物業管理名詞彙編》。
本書依據行政院「服務業發展綱領及行動方案」及「物業管理服業發展綱領及行動方案」基調內容，確定物業管理服務三類範疇：（一）建築物與環境維護服務，（二）生活與商業支援服務，（三）資產經營與管理服務。
本書所收錄彙編名詞涵蓋物業管理服務三類範疇，協助民間業者推展與行銷物業管理新整合型服務專業，強化大專院校物業管理相關系所師生的專業教學，提升社會各界認識物業管理之價值、概念與專業，以期順利接軌國際，貢獻台灣物業的管理技能與品質。
- 目錄
-
序 - 1.24小時應變中心24hr Call Center
- 2.3K
- 3.5A大樓5A Building
- 4.一卡通I Pass
- 5.一站式管理One-Stop Service
- 6.二次施工Build after Moving Permit
- 7.人性空間Human Space
- 8.人像辨識系統Face Recognition
- 9.人體工學Ergonomics
- 10.下水道系統Sewage System
- 11.土地登記land Registration
- 12.土地開發者land Developer
- 13.土地增值稅land Value Incremental Tax
- 14.大公Public Space for AII Common
- 15.大規模修繕Mass Renovation
- 16.小公Public Space for Specific Common
- 17.小
套房Flatlet
- 18.工程受益費Special Assessment，Benefit Tax
- 19.工程造價Construction Cost
- 20.工程概算Budgetary Estimate of Engineering
- 21.不動產Real Estate
- 22.不動產估價Assessment of Real Estate
- 23.不動產估價師Real Estate Appraiser
- 24.不動產經紀業Real Estate Brokerage
- 25.不動產證券化Real Estate Securitization
- 26.中水處理系統Recycling Water Treatment System
- 27.中央空氣調節系統Central Air Conditioning System
- 28.中央監控系統Central Monitor System
- 29.中華民國住宅學會Chinese Society of Housing Studies
- 30.中華民國物業管理經理人協會Property Managers Association，R.O.C.
- 31.中華民國建築學會Architectural Institute of the Republic of China (AIROC)
- 32.中華物業管理協會Chung Hua Property Management Association
- 33.內視鏡檢測Endoscopy Detection
- 34.公用事業Public Enterprise
- 35.公共用水Public Use Water
- 36.公共安全檢查Fire Safety Inspection
- 37.公共走道面積Circulation Area
- 38.公共使用面積Public Area
- 39.公共空間Public Space
- 40.公共設施Public Facilities
- 41.建築公共設施面積Common Area
- 42.公告現值、公告地價Announced land Current Value
- 43. 公設點交Public Facility Check and Acceptance
- 44.公寓Apartment/Condominium
- 45.公寓大廈Condominium
- 46.公寓大廈管理委員會Property Management Committee
- 47.公寓大廈管理服務業Condominium Management Service Industry
- 48.公寓大廈管理條例Condominium Management Act
- 49.公寓大廈管理維護公司及服務人員Condominium Management and Maintenance Company and Service Personnel
- 50.公開招標Open Invite Bids
- 51.公開展覽Public Display
- 52.分戶共管式公寓Condominium
- 53.分時度假Real Estate Timesharing
- 54.分管協議Space Management Agreement
- 55.少子化Decline of Natality
- 56.文化資產Cultural Property
- 57.文化資產保護Cultural Property Preservation
- 58.日常節約能源指標Energy Saving Indicator
- 59.水塔清洗Water Tower Cleaning
- 60.水質管理Water Quality Management
- 61.火警偵測系統Fire Detection Systems
- 62.主要構造Main Structure
- 63.出租住宅Rental Housing
- 64.加強磚構造Reinforced Brick Structure
- 65.功率因素Power Factor
- 66.可租用面積Rentable Area
- 67.台灣物業管理學會Taiwan Institute of Property Management (TIPM)
- 68.市民參與Citizen Participation
- 69.平均每人使用水量Per Capital Water Consumption
- 70.民間興建營運後轉移模式Build，Operate，Transfer (BOT)
- 71.生命週期成本Lifecycle Cost
- 72.生命週期評估Lifecycle Assessment
- 73.生活服務Living Service
- 74.生活品質Quality of Life
- 75.生活品質指標Quality of Life Indicator
- 76.用戶端Client
- 77.自華Efflorescence
- 78.石材乾式工法Masonry Construction
- 79.交屋手冊Property Instruction Manual
- 80.企業入口網站Enterprise Information Portal (EIP)
- 81.企業識別系統Corporate Identification System (CIS)
- 82.光纖到府Fiber to the House
- 83.光纖到棟Fiber to the Building
- 84.全方位服務提供者Total Solution Provider
- 85.全面品質管理Total Quality Management (TQM)
- 86.全球定位系統Global Positioning System (GPS)
- 87.全數位用戶型電話交換機Digital Private Branch exchange (D-PBX)
- 88.共用部分Common Facility
- 89.共同管溝Common Conduit
- 90.危樓Hazardous Building
- 91.同等品Equivalent Products
- 92.地面層面積Floor Areas
- 93.地理資訊系統Geographic Information System (GIS)
- 94.地價指數Index of Land Value
- 95.地價稅Land Value Tax
- 96.地震工程Earthquake Engineering
- 97.地籍Cadaster
- 98.地籍測量Cadastral Survey
- 99.地權Land Ownership
- 100.多媒體網路服務Multimedia Service
- 101.宅配Home Delivery
- 102.安全管制Security Control
- 103.安全調查作業Crime Record Check
- 104.污廢水處理設備Wastewater Treatment Equipment
- 105.老人友善環境Elderly-Friendly Environmentm
- 106.老人居家服務Senior Citizen Care
- 107.老屋拉皮Renewal for Envelope of Existing Buildings
- 108.自動化技術Automation Technology
- 109.自動化設備Automated Equipment
- 110.自然劣化Natural Degradation
- 111.住戶Household
- 112.住戶需求調查Demand Survey of Dwelling
- 113.住宅市場Housing Market
- 114.住宅投資Housing Investment
- 115.住宅供給Housing Supply
- 116.住宅空屋率Housing Vacancy Rate
- 117.住宅政策Housing Policy
- 118.住宅健診Housing Health Diagnosis
- 119.住宅普查Census of Housing
- 120.住宅貸款Housing Loan
- 121.住宅管理師Accredited Residential Manager (ARM)
- 122.估價制度Appraisal System
- 123.冷暖空調設備Heating，Ventilating，and Air Conditioning (HVAC)
- 124.夾層（樓面）Mezzanine
- 125.投標Tender
- 126.系統保全System Security
- 127.系統維護合約System Maintenance Contract
- 128.車牌辨識系統Plate Identification System
- 129.巡更系統Patrol System
- 130.防水工程Waterproof Engineering
- 131.防火建材Fireproofed Material
- 132.事務管理Community Affairs Management
- 133.使用者User
- 134.使用執照Occupancy Permit
- 135.協力式外包Cosourcing
- 136.委外管理Outsourcing Management
- 137.委建、合建Collectively Authorized Development
- 138.定期維修工作Cyclical Maintenance，Scheduled Maintenance
- 139.居住水準Dwelling Level
- 140.居住淨密度Net Residential Density
- 141.居住粗密度Gross Residential Density
- 142.延伸式標示語言extensible Markup Language (XML)
- 143.延緩維修工作Deferred Maintenance
- 144.房地產開發Real Estate Development
- 145.房屋代銷公司Realty Sales Agent
- 146.房租管制Rent Control
- 147.所有權Ownership
- 148.承重牆式構造Bearing Wall Construction
- 149.承租戶共享設施服務Shared Tenant Services
- 150.招標文件Bid Package
- 151.押標金Bid Bond
- 152.升降機、電梯Elevator
- 153.服務地區Service Area
- 154.服務後場Back Office
- 155.松下未來屋Future Life-Style Lab
- 156.法人稅法Tax Act
- 157.法定停車位Required Parking Space
- 158.法定設施Statutory Facility
- 159.治安風水師Feng Shui Expert of The Public Security
- 160.爭議處理Debate Arrearage
- 161.物業Property
- 162. 物業(資產)管理師Certified Property Manager (CPM)
- 163.物業經營Properties Operation
- 164.物業管理Property Management
- 165.物業管理公司Property Management Company
- 166.物業管理手冊Handbooks of Property Management
- 167.物業管理方案Scheme of Property Management
- 168.物業管理早期介入Planning Intervention of Property Management
- 169.物業管理服務業Property Management Industry
- 170.物業管理業務Property Management Business
- 171.物業管理模式Model of property Management
- 172.物業營運管理成本分析Cost Analysis of Community Management
- 173.物業顧問諮詢Property Consultation
- 174.知識管理系統Knowledge management system (KMS)
- 175.社區動力師資Community Flexible Instructor
- 176.社區部落格Community Blog
- 177.社區管理資訊系統Community Information Management System (CIMS)
- 178.社區營造Community Empowering
- 179.社會流動Social Mobility
- 180.社會福利Social Welfare
- 181.社會變遷Social Change
- 182.空地Vacant lot
- 183.空地稅Vacant Land Tax
- 184.長期修繕計畫Long-term Maintenance Management
- 185.門禁管理系統Entrance Guard's Administrative System
- 186.非法定設施Non-statutory Facility
- 187.非破壞檢測Non-Destructive Testing (NDT)
- 188.信託管理Trust Management
- 189.保全服務業Security Dealers Law
- 190.保全員Security Guard
- 191.保全督勤Service Inspection
- 192.保固期Term of a Guarantee
- 193.保修服務面積Custodial Area
- 194.品牌行銷Brand Marketing
- 195.契約Contract
- 196.契約容量Capacity of the Power Engagement
- 197.室內空氣品質Indoor Air Quality (IAQ)
- 198.室內裝修Interior Refurbishment
- 199.室內裝修專業人員Interior Refurbishment Professional
- 200.室內裝修審查許可制度Interior Refurbishment Permit
- 201.室內環境指標Indoor Environmental Quality Index
- 202.客服中心Call Center
- 203.客訴處理Customer Complaint Management
- 204.客製化Customization
- 205.屋頂花園Roof garden
- 206.建成環境用後評估Post-Occupancy Evaluation (POE)
- 207.建商代管期Period Managed by Deputy Developer
- 208.建造行為Building Construction
- 209.建築生命週期Life Cycle of Building
- 210.建築技術規則Building Technique Regulation
- 211.建築延壽Extend the Lifecycle of Buildings
- 212.建築法Building Law
- 213.建築物公共安全檢查專業機構及檢查人Specialized Organization for Public Building Safety Inspection and Inspector
- 214.建築物折舊率Building Depreciation Rate
- 215.建築物使用類組Building Use Category
- 216.建築物升降設備專業廠商及專業技術人員Specialized Company and Professional for Building Elevator
- 217.建築物服務核Building Service Core
- 218.建築物空置率Building Vacancy Rate
- 219.建築物室內裝修業Interior Refurbishment Industry
- 220.建築物高度Building Height
- 221.建築面積Floor Area
- 222.建築容積管制Building Bulk Control
- 223.建築師Architect
- 224.建築疾病Building Disease
- 225.建築病理學Building Pathology
- 226.建築病歷表Building Medical Records
- 227.建築配置Building Layout
- 228.建築基地Building Lot
- 229.建築執照Building Permit
- 230.建築設備Building Equipment
- 231.建築經濟Building Economics
- 232.建築壽命Life Expectancy of Building
- 233.建築管理Building Regulation
- 234.建築誤診學Misdiagnostics
- 235.建築履歷表Building Curriculum Vitae
- 236.建築標章制度Building Label System
- 237.建築模距Building Module
- 238.建築線Building Line
- 239.建築優生學Building Eugenics
- 240.建築醫生Building Doctor
- 241.建築醫院Building Hospital
- 242.建築醫學Building Medicine
- 243.恢復原狀義務Property Reconstitution Obligation
- 244.政府採購法Government Procurement Act
- 245. 美國不動產管理協會Institute of Real Estate Management (IREM)
- 246.美國國家標準協會American National Standards Institute (ANSI)
- 247.美國標準資訊交換碼ASCII
- 248.耐用年限Building Service Life
- 249.英式大管家Butler
- 250.英國設施管理協會British Institute of Facilities Management (BIFM)
- 251.限制性招標Sole Source Procurement
- 252.風險管理Risk Management
- 253.香港物業管理諮詢中心Hong Kong Property Management Advisory Center
- 254.個人健康資訊Personal Health Record (PHR)
- 255.修繕工程Refurbishment
- 256.員工年搬遷率Churn Rate
- 257.家計調查Household Survey
- 258.家庭生命週期Family Life Cycle
- 259.家庭所得Domestic Income
- 260.家庭消費Domestic Consumption
- 261.容積移轉Building Bulk Transfer
- 262.旅館等級評鑑制度Hotel Rating System
- 263.消防工程Engineering of Fire-Proofing equipment
- 264.消防設備Fire Services Equipment
- 265.消防檢查Test for Fire-Proofing Facilities
- 266.消防檢修機構及專業技術人員Specialized Organization and Professional for Inspection and Maintenance of Fire Fighting Equipment
- 267.特許經營Franchise Chain
- 268.病建築Sick Building
- 269.病建築診斷士Sick building Consultants
- 270.破窗效應Broken Windows Theory
- 271.財務管理Financial Management
- 272.起造人Client
- 273.退伍軍人症legionnaire's Disease
- 274.高架樓板Access Flooring
- 275.高齡化社會Aging Society
- 276.停車場管理Parking lot Management
- 277.停車塔Parking Tower
- 278.假設工程Temporary Work
- 279.健康社區Healthy Community
- 280.剪應力破壞Shear Destruction
- 281.區分所有權Apartment Ownership
- 282.區分所有權人會議Condominium Owner's Meeting
- 283.區分所有權人數Number of Condominium Owners
- 284.區分所有權比例Percentage of Individual Private Property
- 285.區域網路Intranet
- 286.商業區Commercial District
- 287.國民住宅Public Housing
- 288.國際專案管理師Project Management Professional (PMP)
- 289.國際設施管理協會International Facility Management Association (IFMA)
- 290.國際標準化組識International Organization for Standardization (ISO)
- 291.基地面積Lot Size
- 292.基礎設施Infrastructure
- 293.專有部分Private Property
- 294.專業設計管理Professional Design Management (PDM)
- 295.專業營建管理Professional Construction Management
- 296.幢幕牆Curtain Wall
- 297.清潔服務業Cleaning Services
- 298.混凝土抗壓強度Concrete Compressive Strength
- 299.淨使用面積Usable Area
- 300.現場管理5S (seiri，sieton，seiso，seiketsu，shitsuke)
- 301.產物保險Property Insurance
- 302.移交驗收Transfer and Acceptance
- 303.粗樓地板面積Gross Area
- 304.統包契約制Turn Key
- 305.細部管道圖Detail Piping Drawing
- 306.規約Agreement
- 307.設施Facility
- 308.設施服務Facility Services
- 309.設施管理Facility Management
- 310.設施營運費用Operation and Maintenance Cost
- 311.設計圖Design Drawing
- 312.設備維護管理Maintenance Management
- 313.都市更新Urban Renewal
- 314.都市計畫Urban Planning
- 315.都市設計Urban Design
- 316.都市寧適性Urban Amenity
- 317.都市綠帶Urban Green Belt
- 318.都市藍帶Urban Blue Belt
- 319.最有利標Economically Most Advantageous Tender (EMAT)
- 320.勞工安全衛生管理Management of Labor Safety and Hygiene
- 321.就業人口Population of Employment
- 322.景觀工程Landscape Construction
- 323.智慧三表Intelligent Meters
- 324.智慧型大樓Intelligent Building
- 325.智慧型代理人系統Intelligent Agents
- 326.無障礙環境Barrier-Free Environment
- 327.無遮簷人行道Uncovered Pedestrian
- 328.無輻射污染證明Radiation Certificate
- 329.短柱現象Short Column
- 330.竣工圖的-Built Drawing
- 331.竣工驗收Completion and Handover
- 332.筏式基礎Floating Foundation
- 333.結構工程Structural Engineering
- 334.結構系統Structural System
- 335.結構檢測Structural Diagnosis
- 336.給排水工程Water Supply Engineering
- 337.視訊會議服務Videoconference Service
- 338.視覺識別系統Visual Identity System (VIS)
- 339.費用分攤機制Chargeback System
- 340.超高層建築High-Rise Building
- 341.開口合約Open Contract
- 342.開放式辦公室Open Plan Office
- 343.開放空間Open Space
- 344.開發許可Planning Permission
- 345.開發影響費Development Impact Fee
- 346.開發權移轉Transfer of Development Right (TDR)
- 347.陽台外推Balcony Internalization
- 348.飯店式管理Service Apartment
- 349.業務內包Insourcing
- 350.業務外包Outsourcing
- 351.瑕疵擔保Warranty against Defects
- 352.節能管理Energy Management
- 353.資產活化Asset Activating
- 354.違章建築Squatter
- 355.電力自動切換系統Automatic Transfer Switch
- 356.電子健康紀錄Electronic Health Record (EHR)
- 357.電子商務Electronic Commerce (EC)
- 358.電子資料交換Electronic Data Interchange (EDI)
- 359.電子轉帳Electronic Fund Transfer (EFT)
- 360.電腦輔助物業管理Computer Aided Facility Management (CAFM)
- 361.電磁波Electric Magnetic Wave (EM Wave)
- 362.預防性維修Preventive Maintenance
- 363.漏水Water Leaking
- 364.磁磚檢測Tile ＆ External Wall Diagnosis
- 365.福利設施面積Amenity Area
- 366.管理負責人Condominium Administrator
- 367.綠建築Green Building
- 368.緊急照明與電源設備Emergency Lighting and Power
- 369.緊急警報器Panic Alarm
- 370.網路服務業者Internet Service Provider (ISP)
- 371.網路電話Voice Over Internet Portocol (VOIP)
- 372.網路銀行Web ATM
- 373.維生線系統Lifeline Systems
- 374.蓄水池Storage Reservoir
- 375.輔助性空間面積Support Area
- 376.遠距照護Telehealthcare
- 377.遠端監控Remote Control Monitor
- 378.銀髮族Elder
- 379.價值工程Value engineering
- 380.數位家庭e-Home
- 381.標準作業程序Standard Operating Procedure (SOP)
- 382.樓板穿孔面積Penetration Area
- 383.樂活LOHAS
- 384.衛星辦公室Satellite Office
- 385.鄰里中心Neighborhood Center
- 386.整建Renovation
- 387.整建營運移轉Rehabilitate，Operate，Transfer (ROT)
- 388.機械設備面積Mechanical Area
- 389.機電工程Building Equipment Engineering
- 390.機電維護Maintenance for Building Equipment
- 391.鋼架構造Steel Scaffolded Concrete
- 392.鋼骨鋼筋混凝土構造Steel Reinforced Concrete
- 393.鋼筋混凝土構造Reinforced Concrete
- 394.鋼結構Steel Structure
- 395.優良公寓大廈社區Quality Condominium Community
- 396.優良管理公司Quality Building Management Company
- 397.營建成本Construction Cost
- 398.營建自動化Construction Automation
- 399.營建技術Construction Technology
- 400.營建材料Construction Materials
- 401.營建管理Construction Management
- 402.環境品質Environmental Quality
- 403.環境影響評估Environmental Impact Assessment
- 404.矯正性維修工作Corrective Maintenance
- 405.總幹事Site Manager
- 406.總樓地板面積Total Floor Areas
- 407.聯合開發Joint Development
- 408.櫃台服務（實體+虛擬）Information Desk (Actual and Virtual)
- 409.關鍵績效指標Key Performance Indicators (KPI)
- 410.鐘點傭人Hourly Servant
- 411.續約率Rate of Contract Extending
- 412.顧客滿意度Customer Satisfaction Index (CSI)
- 413.變更使用申請Apply for Variation of Purpose
- 英文索引
